Returns & Exchanges

At Orientica Perfumes, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, you may return or exchange unopened and unused items within 30 days of delivery.

1

Initiate a Request

Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Ensure the perfume is in its original, sealed cellophane packaging and securely place it in a sturdy shipping box with the original packing slip.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

4

Receive Refund

Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing